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About

About MailmanLists, what it does, and how.

+ MailmanLists

Located in Australia, MailmanLists has been hosting GNU Mailman since 2008 and now has servers in Europe and USA in addition to Australia. As an Associate member of the Free Software Foundation since July 2015, MailmanLists is contributing financially each month to the GNU Mailman project.

MailmanLists' day-to-day operations involve server maintenance and assisting list-owners with administering their lists, so please feel free to contact us with any questions.

--- snip from www.gnu.org ---
Mailman is free software for managing email discussion and e-newsletter lists. Mailman is integrated with the web, making it easy for users to manage their accounts and for list owners to administer their lists. Mailman supports built-in archiving, automatic bounce processing, content filtering, digest delivery, spam filters, and more.
--- end snip ---

25 September 2015

+ Privacy and data protection

MailmanLists complies with the Australian Government's privacy laws and data protection regulations. Your information, or that of your list subscribers, will not be passed on to anyone – unless required by law such as a court order or a goverment agency with legal authorithisation. For customers who choose to have their lists hosted in the United States or the United Kingdom, please note that those countries do not have data protection laws equivalent to those in force in the European Union or Australia.

The information about you that MailmanLists keep is the name and email address (and the name of your organisation if you gave it) that you used to create your account with. This information is used to send you statements, and information regarding your list(s).

Your subscriber's email addresses are your business. MailmanLists will not share them, and will only access your list if you ask for support on a technical issue. It is strongly recommended that you leave your list set to only allow subscriber's addresses to be viewed by the list's administrator.

By default, emails that are posted by your subscribers get archived. In your list's administration section you can turn archiving off, or restrict access to subscribers only.

Please be aware that all email is susceptable to being intercepted and is inherently insecure.

MailmanLists applies HTTPS to secure information transmitted over its website. No credit card information is handled by MailmanLists as payments are processed securely via PayPal's website.

Mailman log files and message archives

Mailman logs the ID number of messages posted to lists, when it was posted, and the email address of the sender. It also logs bounces and errors. These log files are necessary for trouble-shooting. They are over-written every 72 hours.

Website log files

We don't use any tracking utilities such as Google Analytics. We do keep server logs which record which pages on the MailmanLists website were visited, and when; from where (your anonymised IP address*); and the type of browser you used.

*To comply with German privacy laws, MailmanLists servers anonymise logged IP addresses by replacing the last octet with a zero - leaving the IP address in the format like so: 123.456.789.0

 

21 July 2016

+ Refunds

In short, if within 14 days of testing your new list you find that GNU Mailman, or the service that MailmanLists provides, doesn't meet your requirements (for any reason) your payment will be refunded - no questions asked. Please note the emphasis on "testing your new list". This means that sending hundreds of emails does not qualify as "testing".

Please contact us for refunds. We refund through PayPal.

12 August 2015

+ Regular and Pro lists

Regular listseg. yourlist@mailmanlists.eu
The quick and easy option – you simply choose a name for your list and one of our domains.

  • mailmanlists.co
  • mailmanlists.eu
  • mailmanlists.io
  • mailmanlists.sg
  • mailmanlists.uk
  • mailmanlists.us

Pro lists use your domaineg. yourlist@lists.yourdomain.com
Pro lists need DNS records added at your end. Generally this is done through an account management panel on your webhosting company's website. Learn more in How to add DNS records for a Pro list. When ordering a Pro list you can chose which country you would like your list hosted in:

  • Australia
  • Luxembourg
  • Singapore
  • United Kingdom
  • United States

See also: How to order a list.

16 February 2016

+ Server locations

MailmanLists now has servers in data centres in Luxembourg, Singapore, and the United States: as well as Australia.

If you're ordering a Pro list, you can choose which city/country you want your list hosted in.

  • Bissen, Luxembourg
  • London, United Kingdom
  • New York, United States
  • Singapore, Singapore
  • Sydney, Australia

Close to home is always nice, but if you choose somewhere further afield you won't experience any noticable lag.

For those ordering Regular lists, our domains are located as follows:

  • mailmanlists.co - Sydney, Australia
  • mailmanlists.eu - Bissen, Luxembourg
  • mailmanlists.uk - London, United Kingdom
  • mailmanlists.sg - Singapore, Singapore
  • mailmanlists.us - New York, United States

13 August 2016

+ Service Level Agreement

MailmanLists' Service Level Agreement (SLA) is straight-forward and written in plain English.

  1. We host your GNU Mailman list(s) on our servers and provide you with access to your lists(s) built in Administration utilities.
  2. We maintain our servers and update software on them regularly. This necessitates scheduled downtime (typically once a month) of periods generally less than one-hour. Notices of these scheduled outages are posted in advance on our website. You can sign up to receive advance notifications by email.
  3. Machines and software fail. Even NASA has failures. In the event of a failure, we will resolve the problem as fast as humanely possible.
  4. We provide assistance to list owners and list administrators by phone and email. Phone support is available during business hours, Monday to Friday. Email support is available 24 hours a day, seven days a week. The response-time to emailed support requests is between 15 minutes and 4 hours.
  5. If we aren’t meeting your expectations, or our service no longer meets your requirements, you can close your list at any time.
  6. You can request from us, at anytime, an export of your lists' (i) configuration files, (ii) message archives, and (iii)subscriber list.

19 October 2016

+ Terms and conditions

Nobody likes spam, so it is a condition of use that mailing lists hosted at MailmanLists not be used for sending unsolicited emails. If we receive a complaint, your list will be suspended and you will have to convince us that you are not sending unsolicited email. Only when we are convinced, will we reactivate your list. Lists suspended for sending unsolicited emails are not refunded.

11 August 2015