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Terms and conditions of use

These terms and conditions of use require your agreement when ordering or renewing your list hosting with MailmanLists. They're mostly about respecting the data privacy of your mailing-list subscribers.

1. You agree to not send unsolicited email (spam)

If we receive a legitimate complaint from someone who has received spam from your list, your list will be suspended. To re-activate your list we'll need to be convinced that your list wasn't used for sending spam.

2. You agree to obtain subscribers' consent to be on your mailing list

As a list-owner, you must ensure that subscribers have asked to be on your mailing-list. Consent is implied when someone subscribes to a list via the list's public information page, or subscribes via email request.

3. You agree to not share your subscribers' names or email addresses

Subscribers' names / email addresses are in your care for the sole purpose of sending/receiving email to/from your mailing-list.

4. You agree to promptly unsubscribe subscribers who request it

Although subscribers can remove themselves from a list at anytime, there may be times when they ask you do it for them. You agree that that you'll remove them as soon as practical (or ask us to do it for you).

5. You agree to remove subscribers' posts from archives on request

If a subscriber asks you to remove a post from a list's archive, MailmanLists will do it for you. (It's not possible for list-owners or administrators to do this themselves).

6. You agree to not hold MailmanLists liable

MailmanLists applies accepted industry standards of security and make all reasonable efforts to keep its servers secure. It's impossible for anyone to guarantee 100% security of computer systems. Knowing this, you agree to not hold MailmanLists liable for any damage caused by breaches of data privacy regulations (or misuse of data) by you or any third party.

Declined orders

MailmanLists will decline your order if, in our opinion, it appears your intent is to send unsolicited emails. In the event an order is declined, payment is refunded in full via PayPal. Additionally, the buyer is informed of MailmanLists' decision by email. If the buyer repeats the order, the payment is refunded however the PayPal reversal fee is deducted.

Refunds

If within 21 days of testing your new list you find that your new list (or our service) doesn't meet your requirements (for any reason), or you've simply changed your mind, your payment will be refunded -- no questions asked. Please note that sending hundreds of emails doesn't reasonably qualify as testing. Please contact us for refunds. We refund through PayPal.

Payment processing

Payments are handled by PayPal and can be made with a credit/debit card or your PayPal account. We don't collect VAT or GST. This is stated on the MailmanLists receipt sent to you after payment.

Reminder notices and list closures

Automated reminder notices are emailed to list owners when the list is 30 days away from expiry. Follow-up reminders are sent again 7 days before expiry, then on the day, and finally one week after expiry date at which point the list is suspended. Suspended lists are kept for 30 days, then removed completely.

List owners can renew (reactivate) suspended lists during that 30 days via their Account.