MailmanLists GNU Mailman list hosting

Frequently asked questions

Answers to the most asked questions about using Mailman and administering lists on a day-to-day basis.

Account: What is my Account?

Your Account is where you can sign-in to get information about your account with MailmanLists. You can check your list's expiry date, the number of subscribers, change your password, change your email, and view your transaction history and receipts. For Pro lists you can also test your DNS records.

26 August 2017

Archives: Does Mailman have searchable archives?

Yes, but for English only at this stage. All lists using English as the language option have Namazu search engine integrated in their message archives - for both public and private archives. This is something we have added to the standard Mailman installation.

5 September 2015

Archives: How do I access private archives?

When a list's archive has been set to "Private" it means that it is only accessible by the list's subscribers (members).

So, when you click on the link to the list's archive, you will be presented with a page to enter your subscribed email address and password.

To recover your password, simply enter your email address, and then click the "Remind" button at the bottom of the page.
(See the illustration below).



Password recovery for subscribers

25 August 2016

Archives: How do I get my old list's archive imported into my new list.

Send us your old archive file and we'll import it into your new list. The best way to send the file (if it is large) is via WeTransfer or DropSend - addressed to support[at]mailmanlists.net

See also: Migrate a list.

26 August 2017

Archives: How do I export my list's message archive?

To export your old list's message archive ...

Edit the URL below, replacing "LISTNAME", "LISTS.MYDOMAIN.COM", and "ADMINPASSWORD" with the real thing, and then copy and paste it into your browser's address bar.

http://LISTS.MYDOMAIN.COM/mailman/private/LISTNAME.mbox/LISTNAME.mbox?password=ADMINPASSWORD&username=LISTNAME@LISTS.MYDOMAIN.COM&submit=1

As an example:

http://lists.widgets.co.uk/mailman/private/committee.mbox/committee.mbox?password=XYZ123&username=committee@lists.widgets.co.uk&submit=1

When the URL is copied and pasted into the browsers address field, the browser will display the mbox file. It will look something like this:

            
From homer.simpson@someserver.com  Thu Sep 24 08:58:39 2015
Return-Path: 
X-Original-To: committee@lists.widgets.co.uk
Delivered-To: committee@lists.widgets.co.uk
Received: from server.someserver.com (mail1.protonmail.ch [185.70.40.18])
 by www.mailmanlists.eu (Postfix) with ESMTPS id BC7DF2E0CB
 for ; Thu, 24 Sep 2015 08:58:39 +0200 (CEST)
Received: by server.someserver.com (Postfix, from userid 48)
 id 8DD9685890; Thu, 24 Sep 2015 02:58:39 -0400 (EDT)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=someserver.com;
 s=default; t=1443077919;
 bh=69SpIqx6V5czS6eC8BctH8xSa3tKr7GdlIbdnz0ARdk=;
 h=To:Subject:Date:From:Reply-To;
 b=W1blbkehvlElpLN7Fqlj4aLNqony9Nsq3RrLAqipT1bk/N0K9RlqJNgiTSsodkNQR
 wDR4k1D4lraB8pUic47lJfjl9GChK4QFPsBcoM9XV9sOBy76HXnKhXOkbiiO5IIvq/
 vqHP53vDUNaLXRiERnzUq7g1JZF1d2aI8pD6Kpxw=
To: "committee@lists.widgets.co.uk" 
Subject: Hello World!
X-PHP-Originating-Script: 0:class.phpmailer.php
Date: Thu, 24 Sep 2015 02:58:39 -0400
From: ...            

If you have a large archive it will take some time for the browser to load it all. When it's loaded – right-click in the browser window and "Save page as" LISTNAME.mbox

But, if your archive is very large you might get a timeout error message. In that case you'll need to go to your list's archive page and download the files one-by-one. The archive displays a table and with the right-hand column containing links the month's archive (a .gz file). Download each of those files.

4 November 2017

Bounces: How does bounce processing work?

Automatic bounce processing is enforced on all lists.

  • Every day that Mailman receives a bounced message, the bounce score of that particular address is increased by 1. It is never increased by more than 1 in a day.
  • When Mailman has received 5 bounces from an address. it will disable that address.
  • After 7 days of not detecting a bounced message, Mailman will reset the bounce score.
  • After a subscription is disabled, Mailman will send 3 warning messages then remove the address completely.
  • Mailman will wait 7 days between sending each warning.

Bounce notification emails are sent automatically to list administrators.

18 December 2016

Cancellation: How do I cancel my list subscription?

You can either contact us and tell us to close the list, or simply let it expire. If you have other lists, we can transfer any remaining time from the closed list.

3 August 2015

Discount: Is there a special rate for community organisations?

No. However for non government-funded organisations that provide local community services we provide free lists. We do this at our discretion. Examples of community services are volunteer fire brigades, soup kitchens, refugee shelters... If your service fits that description please feel free to enquire.

26 August 2017

Discount: Do you give a discount on orders of more than one list?

We do offer a discount for list owners in the form of: "For 4 lists ordered, get 1 additional list at no charge".

In your Account, a notice will appear when you have four lists - allowing you to add a new list at no charge. It will appear again if you have nine lists, and so on.

26 August 2017

DKIM: Do you use Domain Keys Identified Mail (DKIM)?

Yes. For customers ordering a Pro List, we create the DKIM keys for your domain on our server, and you add a DNS record (TXT) for it at your end. The data needed for your record is display on your account page when you sign-in. It looks something like this example:

TYPE: TXT
NAME: mail._domainkey.lists.yourdomain.com
DATA:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAJ4GPADCBiQKBgQDdwa9Fx0vorfMDqI/Tu7uw3UQ22pSdb54NtemYWOSiebuTzxdsh7W2XNo6arcej6w/Zaqnk/ZXqA0SwJ9XnilygCk7GqR8zUqgRpvIrBMOQBy4aSt4RhebzuBTmKYgrnKYqtWHpgvc37zSGeGTdg3sIhJHJmW/KX1QAWNBo2YQzQIDAQAB

14 May 2017

Domain: Can I use my own domain for my lists?

Yes. Simply order a Pro List, and enter your domain in the box provided. The list address will be in the format of "mylist@lists.mydomain.com". You'll get instructions on editing your DNS records when you order.

See also: How to edit DNS records for a Pro List

26 August 2017

Domain: Can I use another word instead of "lists." with my domain on a Pro list?

Yes. The default format is mylistname@lists.mydomain.com - if you want to use something other that "lists" as your sub-domain, contact us when you place your order, and we'll set it up as your list get's created.

6 July 2015

Email: How do my subscribers change their email address?

At the bottom of your list's public Info page, there is a place for subscribers to login. Once they've logged in they will be presented with a page where they can change their email address.



Logging in at the list's public Info page.


Now you can change your email address.

10 October 2015

Gmail: Why don't I get copies of my own posting to my Gmail account?

When posting a message to a list from a "gmail.com" address, a copy of the message won't appear in the your Gmail "Inbox". The MailmanLists server correctly delivers the message to your list -  and a copy of your post to the  Gmail servers, but Gmail discards this copy.

To work around this, in the your member settings, click on "Yes" to receive an acknowledgement email when posting to the list. The acknowledgement email doesn't send you a copy of your posted messge, but it lets you know that it was received by the list. See the screenshots below for how to do this.



1. Go to the list's Info page.


2. Scroll to the bottom and enter your email address.


3. Now you're on your membership opions page. Scroll down...


4. Select the option - Yes. Then click Save at the bottom of the page.

12 August 2015

Limit: What happens if the number of subscribers exceeds my limits?

Your My account will display an alert when you have exceeded your limit and display an 'Upgrade' link. The server will also email you an alert and ask you to upgrade your account. It will send the alert once a day for a week then suspend your list.

1 September 2015

Limit: What is the limit to the number of emails my list can send?

There is no limit to the number of emails your subscribers can send, and no throttling of delivery rates . Your subscribers can send as many emails as they like.

6 July 2015

Listname: Why is the list name I choose not available?

Mailman allows only one instance of a listname on each server. If the listname you want is already being used, you can try another server location on the order form.

2 September 2015

Mailman: What version of Mailman is my list using?

As of November 18, 2017, all lists are using the current stable release - Mailman version 2.1.25.

 

18 November 2017

Migrate: My webhost no longer provides Mailman. Can I move my list here?

Yes. Please see instructions on how to Migrate a list from another hosting company. Some people prefer us to do it for them - and we're happy to do it. There is no charge for this service. We do limit imported message archives to 100MB - which is generally a few years worth of messages. Feel free to contact us if you have any questions about migrating your list.

26 August 2017

Moderate: How do I stop ALL my subscribers posting to my list?

In your list's Admin section, under 'General options', set 'Emergency moderation' to 'On'. (This is about half way down the page you land on when you login to your list's Admin section).

Once Emergency moderation is on, all messages posted to the list will then be held under 'Tend to pending moderator requests'. You can then choose to accept or discard the message.

 

1 September 2015

Recipients: Why do I get messages about too many recipients?

"Too many recipients" refers to the number of recipients in the To: and CC: fields of the email, not to the number of subscribers to your mailing list. For example, sending email to listname@domain.co, and CCing (or TO) to 20 email addresses, would be sending to 21 recipients.

If Mailman sees the number of recipients exceeding it's threshold (10 by default) it will hold the message for your approval. To increase Mailman's threshold for this:

  1. Go to your list's list admin page
  2. Click on "Privacy Options..." and then "Recipient filters"
  3. Change the "Ceiling on acceptable number of recipients for a posting" value
  4. Click the "Submit Your Changes" button at the bottom of the page.

9 February 2017

Refund: Can I get a refund if I change my mind?

Yes. Please read MailmanLists' refund policy in the Terms and conditions.

26 August 2017

Renew: How do I renew my list subscription?

MailmanLists will email you a reminder 30 days before your list expires, then again 7 days before. If the list hasn't been renewed by the due date, you'll receive another reminder on the day, then a final reminder a week after - before the list is closed.

To renew your list, sign-in to your My account and follow the "Renew now" link that appears next to your list name.

3 September 2015

SLA: Do you provide a Service Level Agreement?

Yes. Our Service Level Agreement (SLA) is straight-forward and written in plain English. You can read it in the Terms and conditions.

26 August 2017

SSL: Do my list's webpages use https?

Yes. Both Pro lists and Regular lists have SSL certificates and access to their web pages (Public and Administration) is over HTTPS.

When new Pro list is ordered, we generate an SSL certificate for the list's domain.

7 May 2017

Subscribers: How do I get more than 20,000 subscribers on my list?

For new customers there is a default limit of 20,000 subscribers. If you are a new customer and need a list with more than that, please contact MailmanLists.

Existing customers have the option to add new lists with up to 40,000 subscribers, or upgrade existing lists to the same number.

26 June 2016

Subscribers: How do my subscribers update their details?

At the bottom of your list's public Info page, there is a place for subscribers to login. They enter their email address, and then on the next page they will enter their password. If they have forgotten their password, they can simply click on the "Password reminder" button and it will be emailed to them.

Once they've logged in they will be presented with a page where they can change their email address, password, etc.



Logging in at the list's public Info page.


Now you can change your email address, password, etc.

10 October 2015

Subscribers: How do I import a file of my subscribers' addresses?

Log in to your list's Admin section.

Go to: [Membership Management > Mass Subscription]

You can then either:

Copy and paste from your CSV file into the first text box, or use the "Browse to file" and upload your CSV file.

Note that if you are just adding email addresses (and not names) using copy and paste should be straightforward. Just make sure that each address is on a new line like so:

john.doe@gmail.com
jane@hotmail.com

If you want to add names also, you'll need to ensure that the format for names and adddress is like so:

John Doe	<john.doe@gmail.com>
Jane Citizen	<jane@hotmail.com>

And if you have any problems, you can always send us your file - to support[at]mailmanlists.net - and we'll upload it for you.

5 September 2015

Subscribers: How do I export a file of my subscribers' addresses?

To export the names and email addresses of your subscribers (digest and regular):

Send an empty email to: LISTNAME-request@LISTS.MYDOMAIN.COM
Subject: who ADMINPASSWORD

Replace LISTNAME with the actual name of your list, ADMINPASSWORD with your real Admin password, and LISTS.MYDOMAIN.COM with the domain that your current list uses.

For example: if your list's email address was committee@lists.widgets.co.uk,
you would put in the Subject: committee-request@lists.widgets.co.uk

This will return an email with the names and email address of all your subscribers.

4 November 2017

TLS: Do MailmanLists mail servers use TLS when sending mail?

Yes. If the remote server receiving the mail supports TLS, then TLS is used to deliver the mail to it.

7 May 2017

Unsubscribe: How do I put an unsubscribe link in my list's emails?

In your list's Administration section, under "Non-digest options", first set to "Yes" where it asks "Should Mailman personalize each non-digest delivery?", then add the following to your footer:

Unsubscribe:
%(user_optionsurl)s?password=%(user_password)s&unsub=1&unsubconfirm=1

10 July 2017

Upgrade: Can I upgrade my list from Regular to Pro?

No – however, you can order a Pro list and we'll migrate your Regular list to it, and transfer any remaining time.

4 September 2015

Uptime: What is your uptime?

Although we would love to promise 100% uptime, we can't. Machines and software need to be routinely maintained. This requires downtime. Failures do happen: just ask NASA. In the event of any failure, we will resolve the problem as fast as humanely possible. See our Service Level Agreement in the Terms and conditions.

26 August 2017

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