Frequently asked questions
Your Account is where you can sign-in to get information about your account with MailmanLists. You can check your list's expiry date, the number of subscribers, change your password, change your email, and view your transaction history and receipts. For Pro lists you can also test your DNS records.
Yes, but for English only at this stage. All lists using English as the language option have Namazu search engine integrated in their message archives - for both public and private archives. This is something we have added to the standard Mailman installation.
When a list's archive has been set to "Private" it means that it is only accessible by the list's subscribers (members).
So, when you click on the link to the list's archive, you will be presented with a page to enter your subscribed email address and password.
To recover your password, simply enter your email address, and then click the "Remind" button at the bottom of the page.
(See the illustration below).
Password recovery for subscribers
To export your old list's message archive ...
Edit the URL below, replacing "LISTNAME", "LISTS.MYDOMAIN.COM", and "ADMINPASSWORD" with the real thing, and then copy and paste it into your browser's address bar.
As an example:
When the URL is copied and pasted into the browsers address field, the browser will display the
mbox file. It will look something like this:
From firstname.lastname@example.org Thu Sep 24 08:58:39 2015 Return-Path:
X-Original-To: email@example.com Delivered-To: firstname.lastname@example.org Received: from server.someserver.com (mail1.protonmail.ch [18.104.22.168]) by www.mailmanlists.eu (Postfix) with ESMTPS id BC7DF2E0CB for ; Thu, 24 Sep 2015 08:58:39 +0200 (CEST) Received: by server.someserver.com (Postfix, from userid 48) id 8DD9685890; Thu, 24 Sep 2015 02:58:39 -0400 (EDT) DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=someserver.com; s=default; t=1443077919; bh=69SpIqx6V5czS6eC8BctH8xSa3tKr7GdlIbdnz0ARdk=; h=To:Subject:Date:From:Reply-To; b=W1blbkehvlElpLN7Fqlj4aLNqony9Nsq3RrLAqipT1bk/N0K9RlqJNgiTSsodkNQR wDR4k1D4lraB8pUic47lJfjl9GChK4QFPsBcoM9XV9sOBy76HXnKhXOkbiiO5IIvq/ vqHP53vDUNaLXRiERnzUq7g1JZF1d2aI8pD6Kpxw= To: "email@example.com" Subject: Hello World! X-PHP-Originating-Script: 0:class.phpmailer.php Date: Thu, 24 Sep 2015 02:58:39 -0400 From: ...
If you have a large archive it will take some time for the browser to load it all. When it's loaded – right-click in the browser window and "Save page as"
But, if your archive is very large you might get a timeout error message. In that case you'll need to go to your list's archive page and download the files one-by-one. The archive displays a table and with the right-hand column containing links the month's archive (a
.gz file). Download each of those files.
Automatic bounce processing is enforced on all lists.
- Every day that Mailman receives a bounced message, the bounce score of that particular address is increased by 1. It is never increased by more than 1 in a day.
- When Mailman has received 5 bounces from an address. it will disable that address.
- After 7 days of not detecting a bounced message, Mailman will reset the bounce score.
- After a subscription is disabled, Mailman will send 3 warning messages then remove the address completely.
- Mailman will wait 7 days between sending each warning.
Bounce notification emails are sent automatically to list administrators.
You can a get a daily summary report of list's bounces that shows the subscribers' email addresses that have bounced and their bounce score. The reports are automatically emailed once a day to the lists administrator(s). To enable delivery of the reports, sign-in to your Account and click on the Yes/No link next to Receive emailed daily bounce summary.
You can either contact us and tell us to close the list, or simply let it expire. If you have other lists, we can transfer any remaining time from the closed list.
No. However for non government-funded organisations that provide local community services we provide free lists. We do this at our discretion. Examples of community services are volunteer fire brigades, soup kitchens, refugee shelters... If your service fits that description please feel free to enquire.
We do offer a discount for list owners in the form of: "For 4 lists ordered, get 1 additional list at no charge".
In your Account, a notice will appear when you have four lists - allowing you to add a new list at no charge. It will appear again if you have nine lists, and so on.
Yes. For customers ordering a Pro List, we create the DKIM keys for your domain on our server, and you add a DNS record (TXT) for it at your end. The data needed for your record is display on your account page when you sign-in. It looks something like this example:
v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAJ4GPADCBiQKBgQDdwa9Fx0vorfMDqI/Tu7uw3UQ22p Sdb54NtemYWOSiebuTzxdsh7W2XNo6arcej6w/Zaqnk/ZXqA0SwJ9XnilygCk7GqR8zUqgRpvIrBMOQBy4aS t4RhebzuBTmKYgrnKYqtWHpgvc37zSGeGTdg3sIhJHJmW/KX1QAWNBo2YQzQIDAQAB
See also: How to edit/add DNS records
Yes. The default format is firstname.lastname@example.org - if you want to use something other that "lists" as your sub-domain, contact us when you place your order, and we'll set it up as your list get's created.
At the bottom of your list's public Info page, there is a place for subscribers to login. Once they've logged in they will be presented with a page where they can change their email address.
Logging in at the list's public Info page.
Now you can change your email address.
The European Union's General Data Protection Regulation (GDPR) takes effect on 25 May 2018.
List-owners now also have obligations to their subscribers in the namely ensuring that their subscribers consent to be on the list; and ensuring their subscribers' information is not shared without permission. List-owners' obligations are set out in MailmanLists' revised Terms and conditions of use.
When posting a message to a list from a "gmail.com" address, a copy of the message won't appear in the your Gmail "Inbox". The MailmanLists server correctly delivers the message to your list - and a copy of your post to the Gmail servers, but Gmail discards this copy.
To work around this, in the your member settings, click on "Yes" to receive an acknowledgement email when posting to the list. The acknowledgement email doesn't send you a copy of your posted messge, but it lets you know that it was received by the list. See the screenshots below for how to do this.
1. Go to the list's Info page.
2. Scroll to the bottom and enter your email address.
3. Now you're on your membership opions page. Scroll down...
4. Select the option - Yes. Then click Save at the bottom of the page.
Your Account page will show an alert when you have exceeded your limit and display an 'Upgrade' link. The server will also email you an alert and ask you to upgrade your account. It will send the alert once a day for a week then suspend your list. See: Renewing / Upgrading your list
There is no limit to the number of emails your subscribers can send, and no throttling of delivery rates . Your subscribers can send as many emails as they like.
Mailman allows only one instance of a listname on each server. If the listname you want is already being used, you can try another server location on the order form.
Yes. Please see instructions on how to Migrate a list from another hosting company. Some people prefer us to do it for them - and we're happy to do it. There is no charge for this service. We limit initial imported message archives to 250MB – which is generally a few years worth of messages. Feel free to contact us if you have any questions about migrating your list.
In your list's Admin section, under 'General options', set 'Emergency moderation' to 'On'. (This is about half way down the page you land on when you login to your list's Admin section).
Once Emergency moderation is on, all messages posted to the list will then be held under 'Tend to pending moderator requests'. You can then choose to accept or discard the message.
Your list's Administration password can't be recovered. To reset it you need to Contact us as we have to do it for you. Once we've emailed you a new password you can sign-in to your list's Administration and change it.
You can create a new Account password at the Reset your password page.
This will email you a link (good for 90 minutes) to a page where you can enter a new password. You can then change this password at any time from within your Account.
Note: This password is different to your list's Administration password. To reset your Administration password you need to Contact us as we have to do it for you. Once we've emailed you a new password you can sign-in to your list's Administration and change it.
"Too many recipients" refers to the number of recipients in the To: and CC: fields of the email, not to the number of subscribers to your mailing list. For example, sending email to email@example.com, and CCing (or TO) to 20 email addresses, would be sending to 21 recipients.
If Mailman sees the number of recipients exceeding it's threshold (10 by default) it will hold the message for your approval. To increase Mailman's threshold for this:
- Go to your list's list admin page
- Click on "Privacy Options..." and then "Recipient filters"
- Change the "Ceiling on acceptable number of recipients for a posting" value
- Click the "Submit Your Changes" button at the bottom of the page.
Yes. Please read MailmanLists' refund policy in the Terms and conditions.
MailmanLists will email you a reminder 30 days before your list expires, then again 7 days before. If the list hasn't been renewed by the due date, you'll receive another reminder on the day, then a final reminder a week after - before the list is closed.
To renew your list, sign-in to your My account and follow the "Renew now" link that appears next to your list name.
Yes. Our Service level agreement is straight-forward and written in plain English.
Yes. Both Pro lists and Regular lists have SSL certificates and access to their web pages (Public and Administration) is over HTTPS.
When new Pro list is ordered, we generate an SSL certificate for the list's domain.
For new customers there is a default limit of 20,000 subscribers. If you are a new customer and need a list with more than that, please contact MailmanLists.
Existing customers have the option to add new lists with up to 40,000 subscribers, or upgrade existing lists to the same number.
At the bottom of your list's public Info page, there is a place for subscribers to login. They enter their email address, and then on the next page they will enter their password. If they have forgotten their password, they can simply click on the "Password reminder" button and it will be emailed to them.
Once they've logged in they will be presented with a page where they can change their email address, password, etc.
Logging in at the list's public Info page.
Now you can change your email address, password, etc.
Log in to your list's Admin section.
Go to: [Membership Management > Mass Subscription]
You can then either:
Copy and paste from your CSV file into the first text box, or use the "Browse to file" and upload your CSV file.
Note that if you are just adding email addresses (and not names) using copy and paste should be straightforward. Just make sure that each address is on a new line like so:
If you want to add names also, you'll need to ensure that the format for names and adddress is like so:
John Doe <firstname.lastname@example.org> Jane Citizen <email@example.com>
And if you have any problems, you can always send us your file - to support[at]mailmanlists.net - and we'll upload it for you.
To export the names and email addresses of your subscribers (digest and regular):
Send an empty email to:
Replace LISTNAME with the actual name of your list, ADMINPASSWORD with your real Admin password, and LISTS.MYDOMAIN.COM with the domain that your current list uses.
For example: if your list's email address was
you would put in the Subject:
This will return an email with the names and email address of all your subscribers.
Yes. If the remote server receiving the mail supports TLS, then TLS is used to deliver the mail to it.
In your list's Administration section, in both the "Non-digest options" and "Digest options", add the following to the footer text:
To unsubscribe from this list, send an email: To: LISTNAME-leave@DOMAIN Subject: Leave Message: Leave
For example, if your list was – firstname.lastname@example.org – you would put the following:
To unsubscribe from this list, send an email: To: email@example.com Subject: Leave Message: Leave
To unsubscribe from a list, send an email:
To: LISTNAME-leave@DOMAIN Subject: Leave Message: Leave
For example: If you're subscribed to firstname.lastname@example.org, send an email:
To: email@example.com Subject: Leave Message: Leave
You'll then receive a confirmation email containing a link. You'll need to click on the that link to complete your unsubscription.
And you can also contact us directly and ask us to remove you.
No – however, you can order a Pro list and we'll migrate your Regular list to it, and transfer any remaining time.
Although we would love to promise 100% uptime, we can't. Machines and software need to be routinely maintained. This requires scheduled downtime – usually only a few minutes each month. And failures do happen: just ask NASA. In the event of any failure, we will resolve the problem as fast as humanely possible. See our Service level agreement.
All lists are using the current stable GNU Mailman - version 2.1.27 - released on 22 June 2018